![]() ![]() They're equipped with tools to check the cause. Since your user still keeps logging out, I'd recommend contacting our QuickBooks Support Team. I appreciate all the efforts you've performed to get this resolved. I know this hasn't been an easy process for you, Jen_M. Please let me know if you have any questions or concerns. If you choose Selected areas of QuickBooks, you can customize the restrictions for different areas of the company file for the newly created user by selecting No Access, Full Access, or Selective Access.įor additional details about this process, check out QuickBooks Desktop Users and Restrictions.On the Access for user: (username) window, choose which area of QuickBooks the user has access to, then click Next.Fill out the User Name, Password, and Confirm Password fields, then hit Next.Go to the Company menu, then select Set Up Users and Password and then Set up Users.Highlight the user, then click on Delete user.Go to the Company menu, then select Setup Users and Passwords and then Set Up Users.I've included the steps to delete and add the user below. No data will be lost during this process. To resolve a broken user, all you'll need to do is delete and add the user back to your company file. Broken users can happen over a period of time. Should either of these scenario's not be the cause, then there could be the possibly that this is a broken user. If you need to up the amount of users license you have, you can contact our Customer Support Team at anytime, and an agent will help you do so. I also wanted to ask if you notice this happening if another user logs in at the same time the user gets logged out? If this is the case, you'll need to up the amount of users you have staying logged in at once. ![]() Thus, causing them to be automatically logged out once the duration period has ended. ![]() If they're only hitting the red X in the corner of the screen, the file has not fully closed and can continue the time duration period. This is the proper way of logging out of the company file. With that said, does your employee log out each day? When they log out, are the going to File> Close Company/Log off? If not, I encourage them to log off this way. The lowest amount of time the duration can be set for is 1 day. If you're not the Admin, you won't see the Manage Login settings. To see these preferences, you'll need to be logged in as the company Admin user. Hi there, for following my steps listed above. I'm also adding this article to learn how to log into a company file without having to enter a username and password every time: Stay logged in to QuickBooks company file.ĭon't hesitate to reach out to me again if you have any other concerns or additional questions. It could that there's a data integrity issue in your company file causing this unusual behavior. However, the same thing happens after turning on this option, I'd recommend running the Verify and Rebuild utilities to further isolate this problem.
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